ZenoWell Luna – Advanced Vagus Nerve Regulation to Light Up Natural Healing
Sale price$409.00
Regular price$599.00
-32%
Relieve headache within 20 minutes via Relief Mode—supporting acute episodes and long‑term management.
Deep relaxation in minutes with targeted HRV therapy.
Improve sleep quality, reduce fatigue, ease inflammation and body pain naturally.
Step into your natural healing journey with ZenoWell Luna—a drug-free solution designed for inner peace and resilience.
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Clinically backed with robust data and globally certified for safety.
Free Shipping + 8% Off Your First Order with WELCOME8
Certifications & Safety
ZenoWell is certified by CE, FCC and RoHS, which means:
It has been audited by official regulators.
It is based on rigorous scientific evidence.
The benefits outweigh the risks.
It has demonstrated clinical efficacy.
It has strict quality management systems.
Be sure to read important safety information before use.
ZenoWell has been evaluated in randomised placebo controlled clinical trials and now used widely with over 2M patient sessions and 0 serious adverse events have been reported.
Its safety has been confirmed in multiple clinical studies.
We ship to all EU countries & UK and selected countries worldwide. If you can check out on our website, you can assume we can ship to you.
We offer fast and reliable shipping for all items. Orders are processed within 1-3 business days and shipped via standard delivery, which typically takes 7-14 business days.
Enjoy free shipping on orders over $100. For any questions regarding your order, please contact our customer service team for assistance.
There should not be any extra costs if you are inside the EU. If you are outside of the EU, you may be liable for import fees, which are out of our control.
We know the impact ZenoWell can have if used daily for 30 days, this is why we offer our guarantee.
If you aren't happy after using ZenoWell daily for 30 days, you can claim a full refund of your ZENOWELL Kit. Please note that you will be responsible for the logistics costs of returning.
This refund period is available 30 days after the date of purchase and expires the following week (37 days after the date of purchase).
Warranty&VIP Card
Purchase your ZenoWell device in January 2026 and enjoy one extra year of peace of mind with our extended warranty on the new version.
One-to-one vagus nerve coach for professional support
A free ZenoCare gift
One year extra warranty
Extra 30-Day Refund Period
30-day Trial
If you try ZenoWell daily for 30 days and aren’t happy with your results, we’ll send you a full refund of your ZenoWell Kit.
Given the remarkable results ZenoWell has had in clinical trials and with our customers around the world, we’re confident in its health-restoring effects.
Our goal will always be to restore our collective health - restoring health for as many people as we can and in turn, restoring the health of our planet.
If ZenoWell doesn’t work for you for any reason, we’re happy to send you a refund.
You may request a refund within 30 days from the delivery date indicated in the logistics system. Please note that you will be responsible for the logistics costs of returning.
Refunds will be issued only after the returned product has been received and inspected.
Migraine, poor sleep, chronic fatigue, or persistent inflammation that seems to come and go with stress, hormones, or recovery — even after trying countless medications?
Targeted Relief for Headaches
Relief mode offers fast drug-free relief for various types of primary headaches, including migraines, cluster headaches, and menstrual cycle or menopause related headaches.
Used twice daily, it offers effective prevention by modulating the pain pathways, autonomic nervous system, and neuroinflammation.
A meta study of 838 participants demonstrated the positive effect of taVNS on depression and anxiety. taVNS boosts parasympathetic activity and modulates similar emotion and stress related neural pathways as invasive VNS.
ZenoWell leverages transcutaneous auricular vagus nerve stimulation (taVNS) to regulate emotion-related neural pathways and the autonomic nervous system, delivering antidepressant-level results with minimal side effects.
Response rate: Significantly higher than antidepressants
Side effects: Minimal local sensation, significantly fewer than antidepressants
How ZenoWell taVNS wins against other VNS products
ZenoWell
taVNS
Other
Auricular VNS
(Tragus VNS)
Neck
Non-invasive
VNS
Body
Non-invasive
VNS
100% Vagus Nerve
Innervation
Precise Stimulation &
Hands-free Use
Two Effective
Stimulation Sites
Different Parameters
Tailored To Each
Condition
Secure &
Comfortable Fit
Better Value for
Daily Use
No Risk To Carotid
Sinus
ZenoWell vs. The Rest
ZenoWell isn't just different, we're better. We're a team dedicated to non-pharmaceutical solutions, iterating daily to perfect our approach. Our support team is here to help you every step of the way, with 1-on-1 vagus nerve coaching available.
ZenoWell Luna Plus LUNA and LUNA Plus feature comparison
Technology
Ear-based taVNS
Core modes
Sleep, Relax, Relief, Medit
Extra routines
Focus, Digest
Total routines
6
Standalone use
Yes
App
Optional for core modes
Smart features
AI Coach, check-ins, session history
Wellness insights
HR, HRV, sleep score, and sleep time
Wearable support
Zenoband Mobi and compatible wearables
Product focus
taVNS with optional AI and tracking
ZenoWell Luna
ZenoWell Luna LUNA and LUNA Plus feature comparison
Technology
Ear-based taVNS
Core modes
Sleep, Relax, Relief, Medit
Extra routines
None
Total routines
4
Standalone use
Yes
App
Not supported
Smart features
None
Wellness insights
None
Wearable support
No
Product focus
Simple app-free use
ZenoWell TaVNS
Feels Like
It produces a mild tingling that transitions to gentle vibration. Gradually increase the intensity to achieve a pleasant, massage-like sensation without pain.
Immediate relief for headache
RELIEF mode is designed to ease headache discomfort. By gently supporting neural processes, it offers a holistic, non-invasive approach to accompany recurring headaches and promote everyday comfort.
ZenoWell
Relief
Mode
Clinically validated parameters
Acute headache relief
Preventive care for chronic migraines
Gentle support for better sleep
SLEEP Mode enhances parasympathetic activity and restores balance to the autonomic nervous system. By helping the body settle into a calm state, it supports deeper, more restorative sleep.
ZenoWell
Sleep
Mode
Neuroscience-inspired design
Tailored paraemters for insomnia
Refreshed wake-up support
Boost energy and focus & relieve pain and fatigue
Medit mode with higher-frequency aims to activate pain-inhibiting brain networks and reduce inflammation to ease pain and fatigue; paired with breath practice, it aims engage noradrenergic regulation to boost energy and enhance focus.
ZenoWell
Medit
Mode
Innovative high-frequency design
Breath-rhythm synchronization
Science-informed closed-loop protocols
Reduce stress & restore calm
RELAX mode is designed to activate the parasympathetic "rest-and-digest" response, calming your heart rate, boosting HRV, and with regular use, improving gastrointestinal function.
ZenoWell
Relax
Mode
Instant stress reduction
HRV-targeted support
GI function improvement
Supports relief from depression and anxiety
Immediate relief for headache
ZenoWell Relief mode
RELIEF mode is designed to ease headache discomfort. By gently supporting neural processes, it offers a holistic, non-invasive approach to accompany recurring headaches and promote everyday comfort.
Gentle support for better sleep
ZenoWell Sleep Mode
SLEEP Mode enhances parasympathetic activityand restores balance to the autonomic nervous system. By helping the body settle into a calm state, it supports deeper, more restorative sleep.
Boost energy and focus & relieve pain and fatigue
ZenoWell Medit Mode
Medit mode with higher-frequency aims to activate pain-inhibiting brain networks and reduce inflammation to ease pain and fatigue; paired with breath practice, it aims engage noradrenergic regulation to boost energy and enhance focus.
Reduce stress & restore calm
ZenoWell Relax Mode
RELAX mode is designed to activate the parasympathetic "rest-and-digest" response, calming your heart rate, boosting HRV, and with regular use, improving gastrointestinal function.
Restore ANS balance and
modulate neurotransmitter
Modulating brain activity and
anti-inflammation responses
Consistent use brings
long-lasting benefits
Restore inner balance and support body's natural healing and recovery
In the box
ZenoWell Luna
× 1
User Manual
× 1
ZenoWell Earpiece
× 1
Quick Start Guide
× 1
Charging Cable
× 1
Vagus Nerve Regulating Activities
× 1
Gel Tube
× 1
Felt Case
× 1
Spray Water Bottle
× 1
Packaging Box
× 1
Quick Start with Luna in 6 Steps
Connecting the Earpiece to the Controller.
Activate Luna.
Moisten the earpiece with gel or water.
Place the earpiece in your left ear.
Select a mode.
Adjust the intensity,
Feel comfortable tingling in the ear.
NOTICE
If the earpiece feels too large or tight, you can remove the ear tip on the earpiece.
Watch the video for instructions on removing and reattaching it.
During initial use, you may feel mild tingling.
If you experience stinging or pain, it may be due to poor electrode contact. Please refer to Step 2 to re-moisten the electrodes or Step 3 to adjust their position.
NOTE: This offer applies to purchases made in January 2026.
At ZenoWell, we cherish every customer who chooses us
SO WE PROMISE
If you try ZenoWell daily for 30 days and aren’t happy with your results, we’ll send you a full refund of your ZenoWell Kit.
Customers
Don't just take it from us
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Very easy to use. The earphones can fit different ear sizes. A great design.
— Brett
This vagus nerve device is wonderful for relaxation.
— Ashiley
It's help in so many different ways: whether you are in a stress situation; you really have a tuff work out....
— Chris Jensen
Luna does help me sleep better at night, it helps me relaxed.
— Gabriella Espinoza
Very easy to use. The earphones can fit different ear sizes. A great design.
— Lindsey Bonine
I really like this new technology. It has helped my sleep a lot. Really the power of Zen.
— Lori
I really like this package and the booklet inside. The booklet provides a lot of useful information.
— Rachel
The Zenowell vagus nerve stimulator helped with my headaches, especially my menstrual headaches.
— Mandi
I really like this product. It has helped my sleep. I can use an Apple Watch and a WHOOP to monitor whether it’s helping.
— Tara
Customers
Don't just take it from us
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Very easy to use. The earphones can fit different ear sizes. A great design.— BrettThis vagus nerve device is wonderful for relaxation.— AshileyIt's help in so many different ways: whether you are in a stress situation; you really have a tuff work out....— Chris JensenLuna does help me sleep better at night, it helps me relaxed.— Gabriella EspinozaVery easy to use. The earphones can fit different ear sizes. A great design.— Lindsey BonineI really like this new technology. It has helped my sleep a lot. Really the power of Zen.— LoriI really like this package and the booklet inside. The booklet provides a lot of useful information.— RachelThe Zenowell vagus nerve stimulator helped with my headaches, especially my menstrual headaches.— MandiI really like this product. It has helped my sleep. I can use an Apple Watch and a WHOOP to monitor whether it’s helping.— Tara
It’s too early to tell how effective this is at improving my well being but I look forward to using it and think that’s a signal that it must be doing something positive. I do feel frustrated/duped that I literally just bought the Luna and pretty much straight away it was updated to the Luna plus, which I would have loved to purchase instead (as it has a focus and digestion setting that would be super helpful for me). For now I am trying to get over that frustration and remain in a regular habit with this version.
Store owner replied:
Thank you so much for sharing your thoughtful and honest feedback with us. 💛 We’re truly glad to hear that you’re still willing to continue using Luna and see how it may support you over time. 😊
And we’re sincerely sorry that the launch of Luna Plus made you feel uncomfortable. We completely understand your feelings. Luna also offers modes designed to improve gastrointestinal function, energy, and focus, and we’d be more than happy to help you make the most of your device. 🌿
Thank you again for giving ZenoWell another chance. 💛 We truly appreciate your trust and support. 😊
I really appreciate Zeno Well Luna. I' m very satisfied with the product. Since I've been using it I sleep much better. The only inconvenient I found is that as time goes by I feel less and less vibration and I had to increase up to 20 the power that two weeks ago I already felt in level 8. I don't know if it's normal
Store owner replied:
Thank you so much for your support and kind feedback 🌿
We’re really happy to hear that Luna has helped improve your sleep. Regarding the vibration issue you mentioned, we’ve already followed up with you by email, so please kindly check your inbox when convenient.
Thank you again, and we hope you have a wonderful day 😊
Store owner replied:
Thank you so much for your lovely 5-star review 🥰
We’re delighted to hear everything works out well for you ✨
So happy that you are satisfied with the overall using effect 🫶
Wish you keep gaining nice results with it all the time ⭐
Ha hecho la diferencia en mi calidad de sueño. Sin embargo, es incómodo de usar, porque no se ajusta bien a mi oído y tengo que estar haciendo presión con una mano para que el auricular haga contacto con la oreja. No parece que tengan una solución clara para mí, que necesito para resolver esta incomodidad y disfrutar de la experiencia sin la tensión de tener que estar sujetándolo a la fuerza contra mi oreja
Store owner replied:
¡Nos alegra mucho que tu sueño haya mejorado 💤! Lamentamos mucho la incomodidad por el ajuste en el oído. Nuestro equipo ya te envió un correo para ayudarte a resolverlo, échale un vistazo cuando puedas.
Store owner replied:
Hi 😊 Thank you so much for the lovely review (and the photo!) 📸
We’re really happy Luna has been helping you unwind and feel calmer — and we’re glad the value feels right too 🌿
Anytime you feel like it, we’d love to hear more of your experience and story.
Ha mejorado mi VFC y los niveles de estrés fisiológico se han reducido de manera notable, no solo eso, además desde que uso este dispositivo, he pasado mas tiempo en "Zona de recuperación ".
Store owner replied:
¡Muchas gracias por compartirlo! 😊 Nos alegra muchísimo saber que ZenoWell te está ayudando de forma tan efectiva — ver una mejora en la variabilidad de la frecuencia cardíaca (VFC) y pasar más tiempo en la “zona de recuperación” es una señal excelente 💛 Gracias por tu confianza. Nos encantaría que algún día pudieras compartir más sobre tu rutina con ZenoWell y los cambios que has notado ✨
Ich bin bisher grundsätzlich zufrieden. Nur zwei Sachen stören mich manchmal:
1. das Gerät lässt sich nicht immer auf Anhieb einschalten (ich muss einige Male drücken)
2. der Impuls am Ohr ist nicht immer gleich intensiv, so dass ich manchmal Stufe 5 und manchmal Stufe 8-9 brauche
Store owner replied:
Vielen Dank für deine ehrliche Rückmeldung 💛Es freut uns, dass du grundsätzlich zufrieden bist.
Zu den Punkten, die dich stören: Unser Support-Team meldet sich gleich per E-Mail bei dir, um dir einfache Tipps zu geben.Wir möchten, dass es für dich problemlos funktioniert.
Love the colour! I bought this device mainly to fix the brain - gut connection as I have IBS. Maybe it is too early to confirm that it is really working. So far I'm enjoying the experience :).
I bought this to help with my tinnitus, so far no change with tinnitus but definitely feel more relaxed and don't feel as if I'm in a flight or fight mode which comes with tinnitus.
Store owner replied:
Hi! 🥰 Thank you SO much for your 5-star review—we really appreciate it!
We’re so glad our device is helping you feel more relaxed and easing that “fight or flight” tension with your tinnitus ✨ Even small wins count, and we’re here cheering you on!
Thank you for your trust—you’re the best! 💛
Find ways to make it more natural.
And reach out to me about refund how can I send it back?
Store owner replied:
🙏 Our deepest apologies for the disappointing experience you had with our product. We’ve reached out to you via email to assist with the return—we’ll make sure to resolve this properly for you.
I really love the device! Using it on a low setting (3-4), otherwise I feel too much of an effect. I use it in medit and relief modes. Instant relaxation and it helps me prevent my migraines. It is doing wonders and I am curious to see the long-term impact on my nervous system. The battery lasts forever!
Store owner replied:
Thank you for your detailed and insightful sharing! We're delighted to hear that you've found the right approach for yourself by using the low setting and different modes. It is especially encouraging to know that it has been helpful for migraine prevention and providing instant relaxation. Your attention to its long-term effects aligns perfectly with our design philosophy. Your praise for the battery life is also a great encouragement to our team. We look forward to it continuing to bring you peace and well-being.
Store owner replied:
Thank you so much for your kind feedback! We're thrilled to hear that the ZenoWell device is helping you sleep better. It’s fantastic to know it’s making a difference for you.
As we welcome the New Year, we want to wish you a wonderful 2026 filled with good health, peace, and plenty of restful nights! We hope this year brings you even more positive experiences with ZenoWell.
If you ever have any questions or need assistance, don't hesitate to reach out. We're always here to help!
Here’s to a year of better sleep and continued well-being!
I started using this device for improved sleep - particularly REM sleep as well as for muscle relaxation. I haven't noticed that much difference since I started. Hopefully, the longer I use it the more effective it will be.
Store owner replied:
Thank you so much for sharing your honest experience 💙
You’re absolutely right — for some people, especially when it comes to REM sleep and muscle relaxation, the changes can be quite subtle at the beginning. The nervous system often needs a bit of time to adapt, and many users notice the effects gradually rather than all at once.
We really appreciate your patience and openness in giving it time 🌱 If you ever feel unsure or want tips on timing, modes, or intensity, we’re always here to help. Wishing you deeper rest and more ease as you continue using it ✨
Tolles Gerät zur Unterstützung während der Therapie
Store owner replied:
We are delighted to see your photos and comments. Thank you for your feedback; it's fantastic news for us! It motivates us to continue providing high-quality products. Have a wonderful day!
Store owner replied:
Appreciate it! If you notice any specific benefits over time (sleep, focus, relaxation), feel free to share.
So I don't like to order items on line, I always worry that I won't get what I think I am ordering. I ordered my zenowell on July 24 and received it on August 7 so not bad for shipping, had the shipping tracker and check on it each day for reassurance. I tried it out last night for the first time, I did a 20 min relax while I was watching TV, i had to set it at 5 to even feel it, but I have a super high pain threshold so this didn't surprise me. Then when it was time for bed I did a 20 min sleep and was able to fall asleep in that time, shocked it usually takes me 1-2 hours to fall asleep. I plan to use it once a day at work and again in the evening and then at bed time, I look forward to seeing if my anxiety levels finally go down. Hoping I can do another review in about a month after consistent use.
Store owner replied:
Thank you for sharing your experience with the ZenoWell device! It’s great to hear that the shipping was quick and that you found the tracking helpful for reassurance.
It's impressive that you were able to relax and fall asleep so quickly after using the device, especially considering it usually takes you 1-2 hours. Your plan to use it consistently throughout the day and evening sounds promising, and it will be interesting to see how it affects your anxiety and sympathetic activity levels over time.
We appreciate your feedback and look forward to hearing more about your progress in a month! If you have any questions or need tips on maximizing your experience, feel free to reach out. Happy relaxing!
My cardiologist suggested that I pause using after a heart stint placement. Is it safe to resume after two weeks or not?
Store owner replied:
Thank you so much for sharing your experience with ZenoWell and for taking the time to leave us such wonderful feedback. 💛
We’re truly grateful to hear that ZenoWell has been helpful for you during moments of migraine discomfort. Knowing that it has brought you some support and comfort when you need it means a great deal to our team.
Thank you again for trusting ZenoWell and for sharing your experience with our community. We truly appreciate having you with us and hope ZenoWell continues to be a supportive part of your everyday wellbeing. Wishing you many more calm and comfortable days ahead. 🌿
Unfortunately most of the time i have to test the earplug 5-10 minutes in the ear until i find the right position to feel something... Not what i expected
Store owner replied:
Thank you for taking the time to share your honest feedback with us. We’re truly sorry to hear that using the earpiece has been so frustrating and that you’ve had to spend 5 to 10 minutes adjusting it before finding a position where you can feel the stimulation.
We completely understand how disappointing this can be, especially when you expect the device to be simple and comfortable to use. This is certainly not the experience we want for our users.
Our customer support team will reach out to you by email to learn more about your experience with the earpiece and see how we can help. Please keep an eye on your inbox. We genuinely hope we can better understand what you’re experiencing and find a way to improve your experience with ZenoWell.
Thank you again for bringing this to our attention. Your feedback is important to us, and we’ll continue working to improve both our products and the experience our users have with them. 💛
It seems to be working very well for my partner. She had severe insomnia, and nothing worked. She has been using ZenoWell Luna for about three weeks now, usually once on the Relax setting and once on the Sleep setting in the evenings. Her sleep has improved significantly. She is getting higher sleep scores most of the time, and most importantly, she has not suffered extended insomnia since.
I myself started using it just on the Relax setting in the evenings. I was not having any problems with sleep, and also, it's been only a week or so. Therefore, I cannot see its effect on me. I am hoping that it will bring my sleep quality one notch up.
However, I have to bring up one serious problem with this device. It's the earpiece. Every time we use it, we really struggle to establish a good connection. Often, we experience no sensation and have to keep fiddling with the earpiece until the connection is established. Then, while we start using it, the intensity goes up automatically and we have to dial it down. We tried it with the provided gel as well as water in various quantities. Still, in most cases, we have to push it in different directions before we find an optimum position. Then, even after we find the position, as soon as we let the pressure go, we lose contact again. This is very frustrating and makes us waste time trying to get going.
This could be a fantastic device, but the earpiece has to be redesigned so that it can make proper contact without having to fiddle.
Also, one more piece of advice. When the session is finished, there is no beep. So, I found myself keeping the earpiece on for a long time unnecessarily. A simple beep will help.
Update:
Immediately after I sent in this review, things got worse. My partner could hardly get it going. She had to bring the setting up to 19 just to feel something, but the signal pattern was not the normal pattern. Eventually, it started working, but it took more than 2 minutes of fooling around. I wonder if the earpiece is getting defective.
Store owner replied:
Thank you so much for taking the time to leave such a thoughtful and honest review, and especially for sharing both your and your partner’s ZenoWell journey with us. 💛
We’re truly happy and encouraged to hear that Luna has been such a helpful part of your partner’s routine, particularly that her sleep has improved significantly and that she has been able to avoid those extended periods of insomnia. It means a great deal to our team to hear about the positive changes you’ve experienced together.
We also truly appreciate you sharing your own experience and giving us such detailed feedback about the earpiece. We’re very sorry that establishing and maintaining a stable connection has been so frustrating for both of you. Having to repeatedly adjust the earpiece or maintain pressure just to keep the stimulation going is certainly not the experience we want for our users.
Our customer support team will reach out to you by email to learn more about the situation you and your partner are experiencing with the earpiece and provide further assistance. Please keep an eye on your inbox, and know that we’ll be happy to support you along the way.
We also really appreciate your suggestions about the automatic intensity change and the lack of an end of session sound. We’ll make sure your feedback is shared with our product and design team. These kinds of detailed insights from our users are extremely valuable and help us understand where we can do better.
Thank you again for your honesty, your thoughtful suggestions, and for giving us the opportunity to improve. We truly value your feedback and will continue working to make both our products and the overall ZenoWell experience better for our community. 🌿
It wasn't calming. I dont think id did more than buzz.
Store owner replied:
Thank you for sharing your honest feedback with us. 😊
We’re sorry to hear that it didn’t feel calming for you and felt more like a buzzing sensation. With vagus nerve stimulation, the experience can vary from person to person, and the effect often builds gradually with gentle, consistent use.
Sometimes small adjustments, such as using Relax Mode at a lower comfortable intensity, pairing it with slow breathing, or improving the earpiece contact with a little water or gel, can make the sensation feel more comfortable and stable.
We’ve also followed up with you via email, please feel free to check your inbox when you have a moment. 📩
Autistic individual. Helps me to work a stressful job. Helps me to switch from Fight-or-Flight mode into Rest-and-Digest. Helps with sleep.
Store owner replied:
Thank you so much for sharing your experience with ZenoWell and for trusting us with such a personal part of your journey. 💛
We’re truly grateful to hear that ZenoWell has become a helpful part of your daily routine, especially during stressful moments and as part of your relaxation and sleep routine.
Everyone’s wellness journey is unique, and we deeply appreciate hearing how ZenoWell fits into your life in a way that feels meaningful for you. Feedback like yours reminds our team why creating supportive tools for everyday wellbeing matters so much.
Thank you again for being part of the ZenoWell community and for sharing your honest experience with us. 🌿
I find the relax mode helps my digestion. I wear it while I eat or afterwards.
I have Gastroparesis.
Store owner replied:
Thank you so much for sharing your experience with us. We’re truly glad to hear that Relax Mode has been helpful for your digestion routine, especially around meals and afterwards. It means a lot to us to know the device can bring you some comfort in your daily life.
We really appreciate your trust and support, and we’re always here if you have any questions or need any help in the future. Wishing you continued comfort, ease, and gentle support with ZenoWell. 🌿💛
Bad tpuch in ear will not send electric signal trough ear to vagus nerve
Store owner replied:
Thank you for sharing your honest feedback with us. We’re sorry to hear that you had difficulty with the ear fit and did not get the experience you were hoping for with ZenoWell.
A comfortable fit and proper electrode placement can play an important role in the overall experience. Our support team will reach out to you directly to better understand the situation and provide guidance to help with the setup.
We truly appreciate you taking the time to share your experience. Your feedback is very important to us and helps us continue improving both our products and customer support. 💛
Store owner replied:
Thank you so much for your kind words and for sharing your experience with ZenoWell. We truly appreciate your support and are grateful to have you as part of our community. 💛
We’re always happy to hear that you’ve had a great experience, and we’d love to continue supporting you throughout your ZenoWell journey. Your feedback means a lot to our team and motivates us to keep improving. 🌿
just cant get it to fit right and feel the stimulation
Store owner replied:
Thank you for sharing your honest feedback with us. We’re sorry to hear that you’ve had difficulty getting the device to fit comfortably and feeling the stimulation you expected.
A proper fit and placement can make a big difference in the overall experience. Our support team will reach out to you directly to better understand the situation and provide guidance to help you find the best fit for your ear. ✨
We truly appreciate you taking the time to share your experience with us. Your feedback is very important and helps us continue improving our products and customer support. 💛
The earpiece stopped working after about a week and after numerous attempts to have it replaced I have been notified that a new one is coming, however I have not received anything yet.
Store owner replied:
Thank you for sharing your genuine feedback with us. We sincerely apologize to learn that the earphone receiver fails to work properly and that you have waited longer than expected for replacement parts.😢
This is not the user experience we aim to deliver to our customers. We greatly appreciate your patience while our team processes your replacement request. We will keep following up to ensure this matter is properly resolved. Please keep an eye on your email inbox, as our customer service staff will contact you directly to continue assisting you with this issue.
Thank you for reporting this problem to us. Your feedback is highly valuable to us, as it helps us improve both our products and customer support services.💗
I really don`t know. It doesn't seem to do anything for me. I keep it at level 8 to 10. If I go any higher, it starts to sting.
Store owner replied:
Thank you for sharing your honest feedback. We’re sorry to hear that you haven’t felt a clear effect yet and that higher levels feel uncomfortable.
Our support team has already followed up with you by email. Please kindly keep an eye on your inbox, we’ll be happy to help you adjust the experience more comfortably. 💛
Store owner replied:
Thank you so much for sharing your experience with us! We’re truly delighted to hear that ZenoWell has become part of your daily routine and that you’re enjoying better sleep. 💛
Hearing that our product is helping you create more restful nights means a lot to our entire team. Better rest can make such a meaningful difference in everyday life, and we’re so happy to be a small part of your wellness journey.
Thank you again for your trust and support. We’re grateful to have you as part of the ZenoWell community, and we’ll always be here whenever you need us 💖✨
ich leide unter me/cfs und habe aufgrund PEM (Belastungsintoleranz mit verzögerter Reaktion) Probleme. Zuletzt mit Vorhofflimmern.
Wende tVNS seit ein paar Wochen an, seitdem wache ich nachts nicht so oft auf, muss mich tagsüber nicht mehr hinlegen ... und ich hatte zwei Situationen, nach denen ein Crash wahrscheinlich war, dies blieb glücklicherweise aus. Ich bin eher skeptisch, aber diese Erfahrungen sind bislang positiv.
Store owner replied:
Vielen Dank, dass Sie Ihre ehrlichen Erfahrungen mit uns geteilt haben. Wir wissen es sehr zu schätzen, dass Sie sich die Zeit genommen haben, Ihre Geschichte zu erzählen.🌟
Wir verstehen, dass der Umgang mit ME/CFS-Symptomen eine große Herausforderung sein kann, und es freut uns sehr zu hören, dass unser tVNS-Gerät ein hilfreicher Bestandteil Ihres Alltags geworden ist. Ihr Vertrauen und Ihr wertvolles Feedback bedeuten unserem Team sehr viel.
Vielen Dank, dass Sie sich für uns entschieden haben. Wir wünschen Ihnen weiterhin viel Wohlbefinden und alles Gute auf Ihrem Weg.💗
Helped me for my migraine attacks and to better fall asleep...attacks decreased a lot since using the device and i often manage to terminate an attack in the beginning!
Store owner replied:
Thank you so much for sharing this 💛
We’re really glad to hear that ZenoWell has helped support you with migraine attacks and falling asleep. Being able to catch an attack early and feel some relief before it fully develops is such meaningful feedback for us.
Wishing you many calmer nights and easier days ahead 🌿
I waited 2.5 months before giving a review, so that I could truly test the product. Although the Zenowell Luna has not improved any of my health issues at this point, I am very pleased with how the customer service team gave me advice on how to use it, answered my questions, followed up with me, extended my trial period, and offered a partial refund at the end of it so that I could continue to use the device longer and see if after a few extra months I begin to notice positive changes. The team really puts time and effort into their product, and it shows. Thank you, Zenowell team!
Store owner replied:
Thank you so much for taking the time to share such a thoughtful and honest review 💛
We truly appreciate the time you spent getting to know ZenoWell Luna and sharing your experience with us. Every person’s journey is unique, and we’re grateful for your patience, open feedback, and willingness to continue exploring what works best for you.
We’re especially thankful for your kind words about our support team. Taking care of our users and being there throughout their journey is something our entire team truly values 🌿
Thank you again for your trust and for being part of the ZenoWell community. We’ll continue to support you and appreciate you sharing your experience with us ✨💖
Nach Jahren voller Angst und mit wenig Schlaf kann ich endlich wieder erholsam schlafen. Ich benutze das Gerät morgens und abends und bin völlig zufrieden damit.
Store owner replied:
Vielen Dank, dass Sie Ihre Erfahrung mit uns geteilt haben 💛
Es freut uns sehr zu hören, dass ZenoWell Sie in Ihrer Schlafroutine unterstützt und Sie nach einer so langen Zeit wieder erholsamere Nächte erleben können. Vielen Dank für Ihr Vertrauen und dafür, dass Sie Ihre Geschichte mit unserer Community teilen 🌿
Wir wünschen Ihnen weiterhin viele ruhige und erholsame Nächte ✨💖
I have used the sleep one for a few nights and nothing changed to my habits of getting up 2.3 times a night.
I have then used relax no change. I have now used the Meditation one and that has helped me go to sleep before it has finished the cycle. Because i get between 4-5 hours sleep i often feel tired the next day. any advice would be helpful thanks Jenny
Store owner replied:
Thank you for sharing this with us, Jenny 🌿
We’re sorry to hear your sleep is still interrupted, but it’s good to know that Medit mode has helped you fall asleep more easily.
We’ve already followed up with you by email with some usage suggestions, so please kindly check your inbox when convenient. We’ll be happy to keep helping you there 😊
Czuję się wspaniale, mam energię , mniej stresu i lepszy sen.
Store owner replied:
Bardzo się cieszymy, że ZenoWell stał się częścią Twojej codziennej rutyny i że zauważyłeś tak pozytywne odczucia podczas korzystania z urządzenia 🌿
Każda podróż związana z dobrym samopoczuciem jest wyjątkowa, dlatego bardzo doceniamy, że podzieliłeś się swoją historią z naszą społecznością.
Dziękujemy za zaufanie i wsparcie. Cieszymy się, że możemy towarzyszyć Ci na Twojej drodze do większego spokoju i lepszego samopoczucia ✨💖
I’m going to return item as it’s not as effective as i thought
Store owner replied:
Thank you for sharing your feedback, and we’re sorry to hear that Luna didn’t meet your expectations this time 🙏
We’ve already followed up with you by email regarding your concern and the next steps, so please kindly check your inbox when convenient.
We’ll continue assisting you there. 🌿
Store owner replied:
We’re truly happy to hear that Luna has become a helpful part of your routine, especially when it comes to supporting better sleep and overall wellbeing 🌙
We know that everyone’s journey is unique, and we’re grateful that you took the time to share what has been meaningful for you. Feedback like yours helps others in the community better understand real user experiences with ZenoWell 🌿
Thank you for your trust and support. We’re honored to be part of your wellness journey and wish you many more restful nights ahead ✨💛
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Customer support team from: 9am to 6pm daily. Average answer time: 5h.
ZenoWell Luna is a wearable and non-invasive vagus nerve device. Specically designed to provide acute and preventive solution for headache, enhance sleep, reduce stress and tension, and alleviate fatigue and body pain by stimulating the auricular branch of vagus nerve with scientifically supported parameters.
How does the vagus nerve work?
The vagus nerve is a critical part of the parasympathetic nervous system. Its activity highly affects involuntary body functions, central nervous activity, and chronic inflammation responses.
Do l need a prescription to purchase ZenoWell Luna?
No. However, we recommend that you consult with your doctor if you’re unsure whether ZenoWell Luna is right for you.
How to use ZenoWell Luna? What to expect when using?
Moisten the earpiece with gel or water, put the earpiece in your left ear, select mode and intensity, close your eyes and enjoy the ear massage. You may experience some stinging or strong tingling at first, which will then transition to a soft vibration that acts like an ear massage.
Does Luna connect to the app?
No. Luna is a standalone device and does not support Bluetooth or app connectivity.
What are the four modes of ZenoWell Luna and how to use them?
RELIEF mode: A soothing mode designed to ease head pressure and promote a sense of clarity and lightness. Perfect for days when your head feels heavy or overworked.
SLEEP mode: Use before bed or naps to help your body and mind wind down.
RELAX mode: Use for moments of stress, tension, or overwhelm—anytime you need to reset and calm down.
MEDIT mode: Designed to support mindfulness and gently boost your energy. For best results, pair your breathing with the stimulation: Exhale slowly when you feel the stimulation, and inhale gently during the pause.
What is the main difference between Vita and Luna?
The main difference between Vita and Luna lies in their functionality and design. Luna is specifically tailored to address various pain scenarios, such as migraines, cluster headaches, period pain, chronic body pain, and joint pain. Luna offers 2x longer battery life than Vita. Luna can support more than 20 sessions. Additionally, Luna features a more portable design and boasts a completely distinct, eye-catching aesthetic.
Who is ZenoWell Luna for?
ZenoWell luna is ideal for people dealing with:
Migrane, cluster headache, period related headache, or any other primary headaches
Sleep issues (difficulty falling or staying asleep and poor sleep quality)
Chronic stress, anxiety, or low mood
Fatigue or physical discomfort from chronic inflammation, overwork, or post-covid symptoms
How long does it take to see results?
For headache relief, many users experience noticeable improvement within 20 minutes of using Luna's Relief mode or 2 hours after using Luna. For sleep improvement, some users report benefits within the first week.
However, for more stable and long-lasting results—such as better sleep quality, reduced anxiety, or relief from fatigue and discomfort—we recommend using the device daily for 2 to 4 weeks. To prevent or reduce the number of headache days, consistent use twice daily for 4 weeks is advised. The effects are cumulative and tend to build over time with regular use.
Do I need to take medication with it?
No, ZenoWell Luna works independently of medication.It is a non-pharmaceutical wellness device designed to support your body’s own self-regulation system. That said, if you are currently on medication, you can continue using ZenoWell Vita alongside it—but we recommend consulting your doctor for any changes to your treatment plan.
Who should not use it?
ZenoWell Luna is not recommended for:
People with implanted medical devices (e.g., pacemakers, cochlear implants)
Individuals with epilepsy or a history of seizures
Individuals who are not allowed to use any other neuromodulation device
Children or adolescents under 18 years old
Pregnant individuals (without physician approval)
Always consult a healthcare professional if you have a medical condition or are unsure about using neurostimulation devices.
Why wear on the left ear?
More than 65% of clinical studies chose left ear. Clinical studies have shown that using vagus nerve stimulation in the left ear can improve sleep, anxiety, and reduce fatigue and body pain effectively.
Can l order extra accessories?
Yes. Extra accessories can be ordered from our online store.
Does ZenoWell come with a warranty?
Yes! We offer a two-year warranty with every ZenoWell device and a 2-month warranty on all accessories.
Is ZenoWell Luna safe?
Yes, neuromodulation via taVNS has been clinically tested and is considered safe when used as intended. Be sure to read important safety information before use.
What are the details of your 30-day guarantee?
If you try ZenoWell daily for 30 days and aren’t happy with your results, we’ll send you a full refund. Given the remarkable results ZenoWell has had in clinical trials and with our customers around the world, we’re confident in its health restoring effects. Our goal will always be to restore our collective health – restoring health for as many people as we can and in turn, restoring the health of our planet. If ZenoWell doesn’t work for you for any reason, we’re happy to send you a refund.
Who should not use the ZenoWell device?
Do not use if you have a history of epilepsy; have an implanted pacemaker, ICD, or other life-sustaining implanted medical device; are pregnant; have sensitive or abnormal skin; are under 18 or unable to communicate discomfort; or have severe heart disease or a high risk of cardiac arrhythmias.
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Key Terms Summary
This summary does not replace the full Terms.
ZenoWell provides consumer wellness products and informational Services. Not medical advice.
The App can control the Device and may allow you to upload Health Data. You are responsible for what you provide and how you use insights.
No guaranteed outcomes; results vary by individual.
We may issue updates and change features for security, performance, and compliance.
Statutory consumer rights are not affected where they cannot legally be limited.
1. Contracting Entity
These Terms govern your access to and use of ZenoWell’s Site, App, Devices, and Services.
Contracting entity / Seller of record:
Legal entity name: ZenoWell
Registration no.:76940688
Registered address: FLAT 1969,3/F PANG KWONG BUILDING 59 HUNG TO ROAD KWUN TONG KL, HongKong
(This not our return address)
In these Terms, “ZenoWell,” “we,” “us,” and “our” refer to the entity above.
2. Definitions
This section clarifies the scope of the agreement.
“Account” means the account you create to access certain Services.
“App” means ZenoWell’s mobile application(s), including updates and related services.
“Device” means ZenoWell hardware products and accessories, including components and consumables sold or supplied by ZenoWell.
“Documentation” means manuals, instructions, safety warnings, labels, and in‑app prompts for the Device/App.
“Health Data” means User Data relating to health or wellness, including self‑reported information, notes, symptoms, lifestyle inputs, and imported third‑party health data if enabled by you.
“Policies” means our Privacy Policy, Shipping Policy, and Return Policy, incorporated by reference.
“Services” means the Site, App, Software, Device connectivity/control features, content we provide (including educational materials), and customer support.
“Site” means zenowell.ai and pages we operate that link to these Terms.
“Software” means the App, Device firmware, embedded software, algorithms, and updates.
“User Data” means data you submit, upload, input, sync, transmit, or otherwise provide through the Services, including Health Data.
3. Acceptance and Changes to Terms
3.1 Acceptance
By accessing or using the Services and/or purchasing, installing, or using a Device, you agree to these Terms and the Policies.
3.2 Changes
We may update these Terms by posting a revised version on the Site and/or in the App. The “Last updated” date indicates when changes take effect unless otherwise stated. Continued use after the effective date constitutes acceptance of the updated Terms.
4. Eligibility, Accounts and Security
4.1 Eligibility
You must be at least the age of majority in your jurisdiction to create an Account and use the Services, unless permitted by law with appropriate consent.
4.2 Account Responsibilities
You agree to provide accurate information, keep it updated, and maintain the confidentiality of your credentials. You are responsible for activity under your Account except where prohibited by law.
4.3 Unauthorized Use
Notify us promptly if you suspect unauthorized access or misuse.
5. Software and Ownership
5.1 License Grant
Subject to these Terms, ZenoWell grants you a limited, non‑exclusive, non‑transferable, revocable license to download, install, and use the App and Software for your personal, non‑commercial use in connection with the Device and Services. All rights not expressly granted to you in these Terms or any policies or guidelines are reserved and retained by us or our licensors, suppliers, publishers, rightsholders, or other content providers. The licenses granted by us terminate if you do not comply with these Terms or any applicable policies, rules, or guidelines.
5.2 Ownership
The Services and Software (excluding your User Data) are owned by ZenoWell or its licensors and are protected by intellectual property laws. All rights not expressly granted are reserved.
You acknowledge and agree that all materials displayed, performed, or available on or through the Services, including, but not limited to, text, graphics, data, articles, photos, images, and illustrations (collectively “Contents”) may be protected by copyright and/or other intellectual property laws throughout the world. You undertake to comply with all copyright notices, trademark rules, information, and restrictions contained in the Content, and not to copy, reproduce, modify, translate, publish, broadcast, transmit, distribute, perform, upload, display, license, sell, or otherwise use for any purpose any Content not owned by you without the prior consent of the owner of that Content.
5.3 App Store Terms
If you obtain the App from Apple App Store, Google Play, or another store, you also agree to that store’s terms. These Terms govern your relationship with ZenoWell to the extent permitted by law.
6. Acceptable Use and Restrictions
Except where prohibited by applicable law, you may not:
copy, modify, translate, or create derivative works of the Software or Services;
reverse engineer, decompile, disassemble, decode, or attempt to derive source code or underlying ideas/algorithms;
bypass or interfere with security features or access controls;
use bots, scrapers, or automated means that degrade or overload the Services;
use the Services for unlawful, harmful, deceptive, abusive, or infringing conduct.
You agree to use the Services for your own use, and not on behalf of or for the benefit of any third party, and only in a manner that complies with these Terms, the Policies, and all laws and regulations applicable to you. If your use of the Services is prohibited by any applicable laws, then you are not authorized to use the Services. We are not responsible for any use of the Services that is in violation by you of any applicable laws.
We may investigate suspected violations and may suspend or terminate access as described in Section 17.
7. Device Use, Safety and Connectivity
7.1 Proper Use
You must use the Device only as described in the Documentation and in‑app prompts. Do not use the Device in a manner inconsistent with warnings or contraindications.
7.2 Adverse Reactions
Stop using the Device and seek appropriate professional advice if you experience pain, skin irritation, burns, dizziness, fainting, or other adverse reactions.
7.3 No Unsafe Use
Do not use the Device where its use could create risk (for example, while driving or operating machinery).
7.4 Connectivity Limits
Some features require Bluetooth, internet access, and compatible phones/OS versions. Connectivity may be interrupted by environmental factors, device settings, OS updates, network outages, or third‑party disruptions. We do not guarantee uninterrupted connectivity or real‑time syncing.
8. Updates, Feature Changes and Availability
8.1 Updates
We may provide App/Software/firmware updates for security, bug fixes, performance improvements, and compliance. Some updates may be required for certain features.
8.2 Changes or Discontinuation
We may add, modify, suspend, or discontinue features or parts of the Services. Where reasonable, we may provide notice, but notice is not guaranteed for urgent changes (e.g., security).
8.3 Downtime
The Services may be unavailable due to maintenance, outages, or events beyond our reasonable control.
8.4 Beta / Experimental Features (If Offered)
If we label a feature as beta/preview/experimental, it may be unstable, change, or be removed at any time and is provided “as is” to the maximum extent permitted by law.
9. User Data and Health Data
9.1 Your Rights and Responsibilities
You retain rights you may have in your User Data. You represent and warrant that:
you have the right to provide the User Data you submit;
you have obtained any required consents (including if you upload data about another person);
your User Data does not violate law or third‑party rights; and
your User Data is accurate to the best of your knowledge.
9.2 Permission to Process User Data
To provide and operate the Services, you grant ZenoWell a limited, non‑exclusive right to host, store, process, transmit, and display your User Data, and to use it for:
providing features you request (including syncing, insights, and support);
maintaining security and integrity;
improving and developing the Services (e.g., performance, reliability, bug detection),
in each case in accordance with our Privacy Policy and applicable law.
We do not claim ownership of your User Data.
9.3 Informational Outputs and Not Clinical Use
Any summaries, insights, trends, or recommendations are for informational and wellness purposes only, may be incomplete or inaccurate, and are not intended for medical diagnosis, treatment decisions, or emergency use.
9.4 Third‑Party Integrations (If Enabled)
If you connect third‑party services (e.g., health platforms or other wearables), those services’ terms and privacy practices apply. ZenoWell is not responsible for third‑party services, outages, or inaccuracies.
9.5 Data Retention and Deletion
Retention, deletion, and account deletion options are described in the Privacy Policy. Uninstalling the App may not delete server‑stored data associated with your Account.
10. Privacy
Your use of the Services is subject to our Privacy Policy. If there is a conflict between these Terms and the Privacy Policy regarding personal data processing, the Privacy Policy controls.
11. Health and Medical Disclaimer (Important)
11.1 Wellness Only, Not Medical Advice
The Device and Services are intended for consumer wellness and informational purposes only and do not provide medical advice. They are not intended to diagnose, treat, cure, or prevent any disease and do not replace professional medical advice.
11.2 Consult a Professional
Consult a qualified healthcare professional for any medical condition, symptoms, medications, implanted devices, or treatment decisions.
11.3 Emergency Situations
Do not use the Services as a substitute for emergency care. If you believe you may have a medical emergency, contact emergency services immediately.
11.4 Results May Vary
Individual results vary. We do not guarantee specific outcomes.
12. Disclaimers
To the maximum extent permitted by law, the Services and Devices are provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non‑infringement, except where prohibited.
We do not warrant that the Services will be uninterrupted, error‑free, or that outputs will be accurate or complete.
13. Limitation of Liability
To the maximum extent permitted by law, ZenoWell will not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, goodwill, or data, arising out of or related to the Services or Devices. ZenoWell shall only be liable for (i) damages caused willfully or as a result of gross negligent breach of duty by us, our legal representatives and our employees, (ii) fraudulent non-disclosure or misrepresentation by us, or breach of explicit guarantees provided by us; and (iii) damages arising from death or personal injuries(life, body and health) due to gross negligent breach of duty by us, and shall not be liable for slight negligent breach of any obligations.
Legal carve‑out: Nothing in these Terms limits or excludes liability where doing so would be unlawful, including (where applicable) liability for fraud, willful misconduct, or liabilities that cannot be excluded under consumer protection laws.
App Stores: You acknowledge and agree that the availability of the App and the Services is dependent on the third party from whom you received the App license, e.g., the Apple App Store or Google Play Store (each, an “App Store”). We, not the App Store, are solely responsible for the Services, including the App, the content thereof, maintenance, support services, and warranty therefor, and addressing any claims relating thereto.
14. Indemnification
To the maximum extent permitted by law, you agree to indemnify and hold harmless ZenoWell from claims arising out of:
your misuse of the Services/Device;
your violation of these Terms; or
your violation of law or third‑party rights through User Data.
In indemnifying us under this Section, you shall bear our costs of necessary legal defence.
15. Purchases from ZenoWell
This section applies when you purchase from ZenoWell via the Site.
15.1 Orders, Acceptance and Cancellation
Placing an order is an offer to purchase. We may accept, reject, cancel, or limit orders due to suspected fraud, unauthorized reseller activity, inventory limitations, shipping restrictions, or pricing/description errors.
15.2 Pricing and Errors
If a product is listed at an incorrect price due to an error, we may cancel the order and refund amounts paid.
15.3 Promotions and Discount Codes
Promotions may be time‑limited, non‑transferable, and subject to eligibility rules. Unless stated otherwise, promotions may not be combined. We may refuse redemption if we reasonably believe a promotion is being abused, to the extent permitted by law.
15.4 Payments and Chargebacks
You authorize us (or our payment processor) to charge your payment method. If a charge is reversed or charged back, we may suspend fulfillment and/or access to related Services as permitted by law.
15.5 Pre‑Orders (If Offered)
Estimated ship dates are estimates only. Pre‑order cancellation/refund rules are described in the Return Policy or a pre‑order policy shown at checkout.
15.6 Taxes, Duties and Import Fees
By confirming your purchase, you acknowledge your responsibility to pay the total cost of your order, including taxes, duties, customs fees, brokerage fees, and other import charges. Unless stated at checkout as included, you are responsible for these charges.
Returns and refunds are governed by our Return Policy. Nothing in these Terms limits statutory rights and remedies that cannot be excluded under applicable consumer law.
15.9 Warranty and Statutory Rights
Any voluntary commercial warranty is described in warranty materials and/or the Return Policy. Consumers may also have statutory rights relating to defective goods that cannot be excluded.
16. Suspension and Termination
You may stop using the Services at any time. We may suspend or terminate your access if we reasonably believe you violated these Terms, your use creates security or legal risk, or suspension/termination is required by law.
Upon termination, your license to use the App/Software ends. Sections that by their nature should survive will survive.
17. Export Controls and Sanctions
You may not use, export, re‑export, or transfer the Services or Devices in violation of applicable export control or sanctions laws.
18. Governing Law; Dispute Resolution
18.1 Governing Law
These Terms are governed by the laws of Hongkong, unless mandatory consumer protection laws in your country of residence provide otherwise.
18.2 Informal Resolution First
Before initiating formal proceedings, contact us so we can attempt to resolve the dispute informally.
19. Miscellaneous
Severability: If any provision is unenforceable, the remaining provisions remain in effect.
Entire Agreement: These Terms and the Policies constitute the entire agreement regarding the Services and purchases from ZenoWell.
Assignment: You may not assign these Terms without our consent; we may assign them as part of a merger, acquisition, or asset sale.
No Waiver: Failure to enforce a provision is not a waiver.